Event name, order reference, checkout phone and email.
We are close to the gate
Talk to the team that keeps tickets moving.
Buyer support, onboarding and partnerships start here.
Send a note
Give us the useful details first.
Include the event name, order reference if you have one, and the phone or email used during checkout.
Faster help
What to send for the quickest reply.
M-Pesa code, amount, payment time and event name.
Date, venue, ticket tiers and launch date.
FAQsAnswers before
Answers before
you call.
For urgent gate-day issues, call the support line and keep your order reference ready.
Where do I find my ticket after payment?
Your QR ticket is sent to the phone number or email used at checkout. Search for the event name or your Ticket Yetu order reference if it is not immediately visible.
Payment went through, no ticket?
Send the M-Pesa confirmation code, amount paid, payment time, event name, and checkout phone number to support@ticketyetu.com.
Can I change ticket details?
Contact support with the order reference and the new attendee details. Some events restrict transfers close to gate opening, so send the request early.
How do organizers start selling?
Email the team with your event date, venue, artwork, expected attendance, ticket tiers, and preferred launch date.
BaseNairobi team,
Nairobi team,
Kenya-wide events.
Ticket Yetu supports buyers and organizers across Kenya from Nairobi. Share the event name and order reference so the right person can pick it up fast.